Dr Phone

I hate to write this review; I really do. My 16yo son, however, did not seek my advice and chose Mr. Phone for the replacement of his Iphone 16 screen. Upon installation, neither my son nor I were happy with the quality of the screen--its resolution was inconsistent and often seemed fuzzy. We returned to seek a refund or exchange, and the operator said a new, better screen would cost $500 (the first was $250). He did offer to have us pay only for the difference to upgrade; however, we chose not to pursue this because of the overall poor value given the cost of a used phone. Here is where it gets ugly... I don't know exactly what happened, but several days later, somehow, my son messed up that screen (I know, I know--even for 16 that is bad, but it is beside the point)! This time, he took it to a phone repair shop I had used adjacent to Towers Mall. That repair service confirmed that the screen previously installed was all but garbage--basically a "fifty dollar" screen.... Mr. Phone had charged us $250.00! Read that again--$250.00 for a $50.00 screen! That is a heck of mark up--WAY too much by most standards!!! My son spent $250.00 AGAIN (I was not part of this, mind you), but, at least, THIS TIME, got a remarkably improved screen that all but seemed to compare with the original! I regret ever visiting Mr. Phone and suggest that you find another repair shop, that is unless that mark-up seems reasonable to you. Additionally, you will find that shop by Towers to be much cleaner, better organized, and, overall, MORE professional. Buyer beware, as they say!