Douglas & Son Services

Horrible experience. The plumber came and diagnosed an expensive repair need. (1000+). He asked for a one-third deposit but charged the credit card for the full amount although he couldn’t do the repairs that day. He was supposed to come back the next day but didn’t. Douglas never followed up. When I called they claimed they were ordering parts. Then they said they needed pictures of our fixtures. Then they claimed they never received the pictures after we texted them. At that point we hadn’t been able to use our shower for a week and we’d had enough of the shenanigans from Douglas & Sons.

The only thing homeserve did right during our sewage ordeal was sending Douglas and son plumbing to our house. All other plumbers homeserve sent were not helpful until it became urgent, at which time we got paired with Douglas and son. From booking with the front office staff, to the quality, professionalism, and expertise of the plumbers sent, I would recommend Douglas and son to anyone I know. They prioritized our leak and rearranged the schedule to prioritize our repair when it became a 2-day dig. I highly recommend this company for small or major plumbing projects. Their business card is on our refrigerator for future work! Thank you guys for fixing our degraded leaking pipes!