Argo Windows & Doors MD - Repair and Replacement

I have replaced and repaired 14 windows from ARGO. Plus, I have the entire exterior of house painted afterwards giving a good update and seal hoping that the house is in good shape. Tonight, the weather was cold at 20F and the house was cold. I checked the windows with the thermal gun and found some windows are registering below 30F at the edges (look at the photo). Mostly, the problem ones are for those windows I paid a lot to repair at the price of vinyl window replacement. ARGO did a terrible job. Don't buy into repairing windows at a price of the vinyl window replacement as their workmanship is beyond acceptable.

Dear Argo and public. I'd like to share our experience. Over all, it was good. The initial service call and estimator personell were very professional and helpful. Answered our questions and provided relevant information regarding our window repair. The wait for ordering and install took approximately 36 days. We understand its the busy time for repairs before winter arrives but because we liked the service, we decided to go ahead with Argo and wait. However, when the installer arrived, it was a complete different experience. They seemed extremely rushed and when we tried to ask questions, we felt like were an inconvenience to them, almost as if they were annoyed. We simply wanted the warranty that was promissed stated on the invoice and he seemed bothered that he had to write it on paper, but they did. We offered to provide boot covers to keep carpet clean from snow in case they didn't have any, and again, seemed bothered, but they did end up removing their boots. Window repair was completed very quickly and installer stated not open window in 24hrs. We noticed that the window was not locked properly so we simply pointed out that it was not locked correctly. After inspecting the lock, they noticed it was not locked properly and he made the necessary adjustment for proper alignment and then secured the window. We hope this minor "movement" did not affect anything with the glue. Lastly, the other lock on the same sash was already broken so we kindly asked if by any chance they carried any similar spare locks for replacement and his first response was "what, What, WHAT?? What lock are you talking about?" Forgive us for not knowing the name of the piece, because we are not the experts, and that is no way to repond to a customer. So we had to point it out and show what we were referring to. They said they don't carry that and that we would have to order that. We simply asked because that receptionist stated that sometimes they carry spare parts in their van so to ask them. We almost did not want to ask anymore questions but we needed to ask if they could recommend where we'd find that specific lock piece and they did give us the name of the manufacturer. All in all, the job got done but it was not a pleasant experience to say the least. Argo, we hope you take this review into consideration for future clients and understand the impression some installers may give. Please be patient, escpecially with the elderly. We really wanted to give a 3.5 review but we have faith that this was due to the workload the installers are trying finish so we are giving a fair 4 out of 5. Overall, we thank you for your service and hope your staff may have a blessed holiday season!

We had an old odd-shaped double-pained window that needed replacement. When we called for an estimate Argo Windows came in a timely fashion. We were able to select from a variety of glass for windows (We chose "rain"). They then gave us their reasonable cost. Payment was not due until after installation. We were told that they would call us when our order arrived, and make an appointment for installation. They were prompt and fulfilled everything they said. We LOVE our window and would definitely recommend them to anyone who is looking for a reliable company.