Dion Shepherd Jr
I am extremely dissatisfied with the service I have received regarding my boiler repair. My boiler stopped working on February 21st. Your company did not come out to inspect it until February 23rd, at which time I was told the issue was a faulty relay that needed to be ordered. I was informed the part would arrive on February 25th and be installed that same day. On February 24th, I was told the part had arrived — only to find out it was the wrong part. Instead of properly confirming compatibility before ordering, this caused further delay. The contractor later stated he would personally go to a store to find the correct relay. He installed it on February 25th and left. When I returned home, my house was 96 degrees, clearly indicating the repair was not properly diagnosed or completed. The underlying issue that caused the relay to fail was never addressed. The boiler malfunctioned again as a result. I contacted your company immediately. A second inspector did not come until February 27th, at which point I was informed that an additional part should have been ordered along with the relay in the first place. That part is now not expected to arrive until March 4th. As a result of repeated misdiagnoses and improper repair procedures, I have now been without reliable heat for over seven days, with my home temperatures dropping as low as 30 degrees. I am extremely concerned about frozen or burst pipes and the potential for serious property damage. Despite paying monthly for your maintenance service, I have been offered: • No temporary heating solution • No discount • No service credit • No urgency to resolve the situation This situation reflects poor diagnostics, lack of quality control, and a complete failure to provide the service I am paying for. The inconvenience, discomfort, and risk to my property are unacceptable. I expect: 1. Immediate resolution of the repair. 2. Compensation or service credit for the extended loss of heat. 3. Reimbursement for any damages if pipes freeze or burst. 4. A formal explanation of how this repair was mishandled. I am documenting this issue and will escalate the matter further if it is not addressed promptly.
