Delaware Landscaping Services Inc. and Garden Center

Placed an order over the phone for 2.5 tons of 3-5" stones, received a pile of mini boulders that are not close to what we asked for. Called and spoke with one of the owners who said we'd need to call back the next day to speak with whatever employee we placed the order with. This makes no sense, if you're the owner and I'm telling you this is not what I ordered, why do I need to call back and speak with someone else? After they tried to convince me that this was what I ordered and there will always be some variation, I asked to replace what was here with smaller stones. Apparently the best they could do was offer a discount of the 1-3" stones and I would need to pay to have someone come pick up the 3-5" because of the equipment required. I eventually managed to get through to them, enough at least, to understand that when the bulk of what was dropped off was 2x the size of what was needed for the project, maybe they made a mistake. They asked me to send them pictures which I did. I received a call back and they offered to deliver a half ton of 1-3" stones for free which would arrive by 9:00a the next morning as I had a contractor coming out that day to start the work. Not what I wanted but I figured I'd see if we could make it work. Fast forward to 10:00a the next day, no delivery. I called and they said they had no delivery scheduled but would call me back. By this point, I had to call my contractor and cancel since work was to being at 11:00a. I received a call back at 11:18a, stating they could have the stones delivered in a few hours. It was at this point I informed them that I did not want the additional delivery and I would like a refund and for them to come pick up the stones. They said they have a no refund policy to which I asked where this was posted because it's not on their website, was not told to us over the phone and was not on any documentation we received. The answer, it's posted on the counter of their store.. After reminding them that this order was placed over the phone, they stood by their "policy" and told me that they don't control mother nature and I should have gone into the store to look at the rocks prior to ordering. What difference does this make? I ordered a specific size, you would assume that as a company, you would strive to provide the specified size or at least inform me, prior to purchase, of the massive variation. I understand there will be some variation but when the bulk is double the size, that's on the company. Are you telling me that if I ordered 1-3" rocks, I would have received mostly 6" or more? Terrible company, shameful owners, would not recommend.