Cypress B Plumbing and Heating

I have received services from Cypress 4 times since 2021. The first three times I received services directly from Chris himself and was quite satisfied. The price went up a little bit on the third time, but that is to be expected with time and cost of materials going up. The 4th time Chris sent someone else out for the same services Chris did in the past and the bill was much higher! I was unsatisfied with what happened as you can imagine and made a complaint about it. Chris the owner of the company called me directly to ask what happened. He even went ahead and refunded me back the portion of the bill that I felt was unfair and offered to do a free inspection of my heating and cooling system. This to me speaks of good customer service, and someone who is willing to correct a mistake. If I was rating on the first three services alone I would give a 5 star rating as working with Chris’s himself has always been good. Due to the mistake and the back and fourth I am leaving a 4 star rating today. Chris is very knowledgeable with heating cooling systems and surely can get the job done.

Outstanding work, professional, always on-time and fair pricing. Highly Recommended! Our boiler broke apart on New Year's Day and Chris was at our house first thing the next morning. Within just a couple of days he had our heat restored with a new high efficiency system. No one ever likes to spend money on this type of expense, but I feel like the system will be long lasting and ultimately save money on fuel costs. Thanks for doing great work Chris - you are our go-to plumber!