Jacob Camman
I rarely leave public reviews, but I feel obligated to warn others about my experience with Continental Tire & Auto in Anchorage. When I initially brought my vehicle in, I was told—repeatedly and confidently—that they would help facilitate a warranty repair I needed. This assurance was a major factor in my decision to spend thousands of dollars at their shop. They knew this was a key issue for me and consistently reassured me that they would handle it. After the work was done and I had paid, the promises continued for weeks. I was told multiple times that they were working on it, following up, or would get back to me soon. Then, suddenly, the story changed. The manager told me point blank that they don’t facilitate warranty repairs—despite all previous conversations to the contrary. This wasn’t a misunderstanding. It felt like I was misled to get my business, and once they had my money, they no longer cared. Whether it’s due to incompetence, a lack of integrity, or simply not valuing their customers—this is not how a reputable business should operate. Be careful: they may tell you whatever you need to hear to close the deal, but don’t expect them to follow through.
