Computer Service NW

My daughter brought her computer in for a faulty cord connection. They initially told her it was the battery, not the connection and they would need to replace it. After a month of dragging their feet they told her the motherboard was bad and it would be that magic number of $450 to repair it. They claimed that they misdiagnosed it, but still wanted to charge him for the diagnosis? Then offered to sell him a like new computer. Again, it seems to be a common theme for this company. They gave in and paid $65 to get their broken computer back after paying them $230 previously for the supposedly bad battery issue. Stay away from this company. They are reporting thin to the consumer protection department for the state.

Eric Elliott picked up the phone at 7pm in the evening. A call from me just figuring I would leave a message on the business so they could get back to me next day. I quickly explained to Eric that I was computer illiterate...needed help just hooking up a computer to get it to work. (Note...had called Geek Squad first, they couldn't get to me for a week!). He was at dinner but was super gracious .....listened....and said he could drop by on his way home around 9pm. Great...cya...and he showed up....helped get things working and we had a great discussion about companies, customer service/culture and servant leadership. Anyway, above and beyond call of duty! Likewise the folks in his shop are very competent....Sean has helped us twice. Mahalo

Eric and his team are my go-to tech support! I am a sole-Entrepreneur and I don't have the luxury of on-demand tech support. I always have found that I can get support on the day I call, with a few exceptions when hardware needs to be upgraded. I highly recommend working with Computer Services NW. They always give you an idea of the effort and cost estimate up front. They are great to work with on a personal level too. I've been a customer since the Valley Tech days and continue to leverage Eric's help to get any issue resolved. Most of the time they remote into my system and fixes things. And on occasion someone on the team will meet me at my home office. This week is no exception. I made the mistake of clicking on the wrong thing (I know I should have known better). I called and received virtual support on the same day. Plus I need a new hard drive and Eric is picking up and returning my home in Seattle. Making it easy to get the physical work needed done.