Computer Guru

Benjamin at Computer Guru fixed our laptop in a reasonable time frame and at a very reasonable price! What stands out to me the most was the excellent communication, customer service, and overall positive experience. And the chairs in the office were incredible! Would definitely recommend to both text savvy folks that find themselves in a bind, or novices who may just need some extra assistance! So happy we had the opportunity to support a local business! You should too!

I have used computer Guru in the past and been satisfied. However I recently took my computer in because I had been hacked with remote access. They changed me $100 up front as a diagnostic fee . Several days later they told me they couldn’t find a problem and because windows 10 was no longer going to be supported by Microsoft that I needed to buy a new computer for around $1500 . I chose to pick up the computer and take it elsewhere.(Eugene computer) . They found the problem in 5 minutes and fixed it in 10 minutes. I went back to computer Guru to get my money back since they were never even able to find the problem or give me a diagnosis. We talked for a half hour and they said no less than 8 times they would give me my money back. In the end all I got was frustration and double talk and I left without a refund. Avoid this place at all cost . Go somewhere else and save yourself the headache.

At Computer Guru I received professional, courteous, timely and reasonably priced service. I highly recommend them! Having recently gone back to college, I took in my old laptop and desktop because they ran extremely slow and didn’t have all the software necessary for my kids’ high school homework nor my college homework. Upon request I provided a list of the necessary programs prior to the appointment and was offered several options. Anthony installed a malware protection, cleaned up the hard-drive and start up programs, then updated the operating system on my laptop as much as possible given its age. The desktop capabilities were limited due to being older but he made sure my kids had what they needed to do their schoolwork. He also added the programs from my list to a gaming desktop setup they had in stock that already came with high speed processing, large memory plus storage, malware protection and WiFi capabilities, for my college work. Now not only can all three of us do our homework but we can work on it at the same time. Thank you, we appreciate your help and all your hard work!!!

Please save yourself time and money and go to another computer specialist. I recommend Affordable Computers on W 11th. Not only did Computer Guru misdiagnose my computer as having a faulty motherboard, but returned my computer in worse condition. Mind you all the computer components were brand new out of the box including the motherboard. This is by far the worst experience I have ever encountered with any local business. I asked for a simple refund for the full diagnostic because after taking it into Affordable Computers we found the motherboard worked, and the power source plug was not plugged in correctly (that simple). Any knowledgeable technician would have known that immediately, instead, the computer was dismembered and parts were broken costing me more money to fix what they broke and several days to get my computer back. Pics of a zip lock bag where they mixed SD cards with screws (a no no) another pic of the proper bag (non static) to place computer components in. One of the very expensive SD card is no longer working again brand new out of the box.