Michael Kuszynski
Called for an estimate on pest control in summer. There were several issues that needed to be addressed. Tech recommended fixing some small access areas and also suggested bait in the attic but after a discussion on new blown in insulation in the attic that they would just open the access panel and throw in the bait. Also the temp that day was too hot for the tech to get back on the roof to fix some of the areas and said they would have the office call to schedule it. They never called back. Reached out to the office and they said they would have someone get back. Again no response. Sent and email and finally talked to someone. Indicated we wanted to only go through with the repairs and not the bait in the attic. Also said the money we paid for the tech to come out would not be used toward the cost as we were previously told because we didn’t have the work done that day. The tech could not complete the work due to the heat which we understood. Individual I was talking to indicated they would see if they can make an exception and sent me over the agreement to sign. It had the repairs, bait in attic (after we said we wouldn’t go through with that), and didn’t see the reduction in cost from the original estimate. Emailed back and no response. Very disappointed in the response and understanding what the customers needs were. Got the impression the job wasn’t big enough for them to make it worth their while. Would not recommend.
