Chicago iRepair

Avoid this shop unless you enjoy delays, attitude, and half-finished repairs. I called on a Wednesday to ask how long a screen repair would take — I needed photos on my phone for an upcoming orthopedic appointment. I mentioned this. I was told it would be done by Friday over the phone. In the store, probably a half hour later, that changed to “Friday or Saturday.” When I asked a few simple questions — like whether they offer refunds if they’re unable to complete the repair — the employee got defensive and visibly annoyed, even implying I must have “done something else” to the phone just for asking about their policy. He was also annoyed about me asking for a timeline on the repair, stating it will be fixed eventually, and acting as if it didn't matter when it would be done. Seriously, it's a basic question, and certainly not an unreasonable one. I called Friday for an update, and now the story changed again: the part just arrived, and it wouldn’t be ready until Monday. Fine. Things happen. At this point, I’ve been using a barely functional backup phone for days, so I’m just trying to be patient. I finally get the call Monday afternoon: it’s ready — too late for my appointment, but whatever. I'm just glad to have a working phone again. Or so I thought. I made it half a block from the shop before realizing the rear casing was falling off and the camera wasn’t working at all. I turned around immediately. Their excuse? “There’s sand in your phone.” No explanation for how it got there, just a shrug and a weird non-answer. Strange things happen, I guess? They eventually got the backplate mostly back on (not all the way, mind you) and got the camera working again — but why was I even handed the phone in that condition to begin with? Also: they asked for my password “just to confirm everything was working.” Clearly, they didn’t confirm much of anything. So why was that necessary? The only positive interaction I had was with the employee I spoke to on the phone Friday — he was polite and professional. Could have even been the same man, just caught him on a better day, I don't know. The employees don't offer their names. Let me be clear: a repair is not “complete” if your camera doesn’t work and the back of your phone is falling off. Period. This shop was disorganized, defensive, and sloppy — not a place I would ever trust with my tech again.