Chem Master Restoration

I’m extremely disappointed with the service I received from Chem Master. I paid for their upgraded carpet cleaning package that included scrubbing, expecting a noticeably better result. Unfortunately, it was obvious the technician was rushing through the job and taking little pride in the quality of the work. The cleaning felt more like a “get in and get out” situation than a professional service. Two relatively new stains—a coffee stain that was only a couple months old and a red wine stain that was less than two days old—were barely affected. Ironically, the only areas that appeared clean were the spots that had been covered by large furniture. Everything else looked largely unchanged. What made this even more frustrating was discovering the next day that I could remove all of the remaining stains myself with my personal Bissell. I didn’t even pre-treat the carpet—just ran over the areas, and the stains came up easily. The carpet looked the way I originally expected it to look after a professional cleaning. To be clear, the carpet was well-prepared. The night before the appointment, it was thoroughly vacuumed to remove fine dirt, so this wasn’t a case of excessive soil or neglect beforehand. Spending $217 to clean two rooms and then having to redo the work myself was incredibly disappointing. This was easily the biggest waste of money I’ve spent on a home service. I won’t be using Chem Master again, and I won’t be recommending them.