Charles Moon Plumbing

I highly recommend Nathan and his team for any plumbing needs. I had other company's out to try to figure out my plumbing issue and they could not figure it out. I was so frustrated. I asked a friend who they would recommend and they told me about Charles Moon. Nathan and Ray found the problem right away contacted Moen since it was a defective part from the manufacture. He was very informative with me regarding the status of the part when he would be receiving the part and getting on the schedule to replace the part. Top notch service all the way around! Call Nathan for any of your plumbing needs!

Certainly know how to rip off customers! Repair done by Damien & was told paying $97 for a Service Contract would avoid future $79 dispatch service fees. Repair done on Friday at a cost of $658.50. Discovered just after the plumber left that a faucet which had a great water flow before the repair had gone to just a trickle. Upon calling the office late Friday afternoon was on hold for greater than 30 minutes for the answering service. Talked with the office staff Monday morning, explaining the issue. Was told the plumber would be here again on Tuesday morning & there would be no charge. No one showed or called Tuesday morning. At 1:45 pm Tuesday the office called to say the plumber was coming & 30 minutes away. Also said there would be a $79 dispatch fee in addition to the cost to fix the faucet. After discussing the Service Contract was told the Contract only gave a 15% discount on services but still charged the dispatch fee. So much for guaranteeing your craftsmanship which cost me $658!!! FIND A DIFFERENT PLUMBER!!! Wish I could give ZERO STARS!