Charlemagne Fine Jewelry

Absolutely impressed with this store. I am a widow and wanted to find a way to incorporate the engagement ring my late husband designed and gave me into a piece of jewelry that I could wear daily for the rest of my life. This wasn’t just a piece of jewelry- this represented my late husband. Charlemagne was up to the task. While I came in with some ideas, the jeweler took the time to offer suggestions which more fittingly captured the intention of remodeling the piece. I am so appreciative of Charlemagne’s staff taking the time to listen to and work with me on my engagement ring redesign. The final piece was done at a fair price and was done with excellent quality worksmanship. Really great experience with this store.

Today I was called a "Bottom Feeder" by the owner of Charlemagne Fine Jewelry of St.Paul. Allen and I had begun the process having a custom wedding ring designed there back in October. Allen was struggling with the design aspects that I need because I have my hands in water all day. I began participating in the process, going to the store on several occasions to design the ring. We had paid 1829.63 towards the ring. Charlemagne had worked on one wax cast for me, a replica of a ring I currently wear. When I went to the store to approve the wax cast, it was not what I was expecting. It has a particle of dust sized old mine diamond pressed into the wax. I began to express my dismay and concern at the costs incurred and the 10.00 dollar diamond chip. At this point the clerk became defensive and rude. I took a break and went back an hour later to tell him I no longer wanted to have them make the ring. I have had many wonderful custom jewelry pieces created for me in the past from Security Jewelers, Silverwaves,and The Jeweler's Bench without any rudeness or problems at all. The clerk and the owner of Charlemagne treated me like dirt. They acted as if my desire for getting the ring I had envisioned was me trying to get something free. I was humiliated, and they would not give me my money back. They insisted that to make the wax mold of my ring was worth 1000.00. I refused to leave the store and I called the police after being yelled at and pointed at by the owner. So as of now, I have no ring, and they have 1829.63 that they refuse to return. I have called my attorney and filed a fraud claim with my cc company. I'll be back in Duluth where people are fair and kind and honest on Monday. Ugh 😑 and 😩

My family has been going to Charlemagne Fine Jewelry for all of their needs since I can remember, and now that I'm getting married, my fiance made sure my ring was through them, as well as our wedding bands, and they are everything I dreamed of and more. We both had heirloom stones/bands from family members that we wanted implemented into our rings and they went above and beyond to make that happen and to make it look so beautiful. I highly recommend this store to anyone as the quality and customer service is well above par. We are both so glad we chose to use Charlemagne Fine Jewelry during this special time. They have made it that much more special for us, and we will cherish the rings we have for the rest of our lives.