Carter's My Plumber - Plumbers Indianapolis, Water Heater Repair

We had a fantastic experience with Mr. Plumber, especially Luke W., who was thorough, professional, and incredibly helpful throughout our water heater installation. He took the time to clearly explain the issues and our options, making sure we felt informed and confident in the decisions being made. Luke not only did an excellent job solving the problem, but he also kept our budget in mind and helped us choose a cost-effective solution. We truly appreciate his care, expertise, and quality work, and highly recommend Mr. Plumber.

I've had a great experience with Carter's My Plumber from the start. They were quick to respond when I needed a new water heater a couple of years ago and provided great service at a reasonable price. I've been very impressed with their commitment to honoring the included annual service. They have reached out each year to schedule the service. Other companies I've dealt with in the past have not always been so eager to live up to their obligation. All the employees that I've dealt with have been very professional and courteous.

We had our water heater rupture yesterday, and Carter’s My Plumber came to the rescue in a big way. From the very first interaction, their team was professional, responsive, and incredibly easy to work with—exactly what you hope for during a stressful situation. Zach Douglas and Wesley Bash were absolutely fantastic. They arrived on time, worked efficiently, and kept everything clean throughout the entire process. The installation of our new tankless water heater was done flawlessly, and they took the time to clearly explain how everything works, what to expect, and how to maintain it going forward. No rushing, no confusion—just great communication and top-notch workmanship. It’s rare to find a company that’s this dependable, knowledgeable, and respectful of your home. Carter’s My Plumber exceeded our expectations in every way, and I wouldn’t hesitate to recommend them to anyone needing plumbing work. Truly a five-star experience!