Miranda Michelle
Would give a big fat ZERO stars if it were an option. I would actually use my last breath to tell someone not to use Carter and Sons. If you’re looking for someone who can actually diagnose and fix the issues you’re concerned about, go literally anywhere but Carter and Sons. But if you want to turn your perfectly running vehicle into NOT that, then this is the place for you. My vehicle was driving and running perfectly fine before they ever touched it. The first time it was sent in the car was still in drivable condition, but was showing an “Engine Fault: Service Now” message on the dash. After having a code reader used on it, it translated to be an issue with a catalytic converter. To be on the safe side, we had the car towed to Carter and Sons. Upon drop off the owner said the car, which was cranking and driving fine before it was in their possession, had to be jumped four times, so they replaced the battery, which now I’m convinced was just because it was an eco boost battery and those are more expensive to replace. He also claimed to replace 3 cylinoids. No attention was paid to the catalytic converter nor the exhaust system which is what the original code was reading. Upon receiving the car back, it began to stutter before cranking and at times would do this multiple times before finally turning over. It was sent back to Carter and Sons on a Friday (1/2/26)morning, they claimed to replace spark plugs and said the car would be able to make it to Columbia(the trip was needed to make it to a family funeral) the next day, but that it would have a small misfire. The car was driven home that night and appeared fine, until the next morning when my husband was supposed to be on the road to Columbia but the car was cranking and would not turn over to start up. The car had to be towed back to Carter and Sons, who assured us they would “make it right”, on Monday. After being in possession of the vehicle for 3 days, they have now decided that a head gasket has been blown, and they are now refusing to touch it. Now we have to find someone who is ACTUALLY reputable, honest and moral to rebuild our engine. I will be contacting the BBB as well. To anyone reading this, please save your time and trouble and avoid Carter and Sons at all costs.
