Call The Whale (Plumbing Heating Air Electrical)

I had pleasant time working with Ryan and Dillion on replacing my Pressure Reducing Valve. Both Ryan and Dillion were approachable and friendly. They were very knowledgeable in the work needed to get done. The price was reasonable with how much the average the repair would cost. I was surprised getting a Text message with images of whom was coming, that helps with introduction and putting names to faces. There was however a small hiccup with the scheduling for my first appointment, however, everything worked itself out. I'm leaving it as a 4-star due to still waiting on a full itemized recipe for the service. Will change it to 5 upon receiving it.

Call the Whale was quick to get in contact after I reached out for a quote. We had Ryan stop by to look at several projects, and he was vrry frienfly and extremely knowledgeable. Ryan explained the type of work needed very clearly and easily--which also says a huge positive since someone non-tech savvy like me could fully keep up! Ryan was also able to tell almost immediately what the problem with our furnace is--which has been an issue we've been working with another local company to fix to no avail for the last 5 weeks. I'll update again after the work is complete, but so far I have full confidence in the quality of work to be carried out. Full shower and sink fixings replacements for around 2k seems reasonable as this is extensive enough work to require opening a wall to replace interior valves (will fix a water leak). Furnace fix price is great and the work should be fairly easy. Also a bonus feature from CtW was to include a pic of the technician stopping by in advance; great for safety!

Pros: Call the Whale's technicians were top notch. Competent, kind, willing to answer all of my questions and walk me through their process. They didn't stretch for unnecessary work. I liked how they showed me the price ahead of time for their proposed work. I asked for a general cleaning but the tech told me I didn't need it and didn't want to charge me for unnecessary work. Cons: There were a few communication bumps along the way. I think at times there was too much communication. Phone call, text, and email and then more emails asking for reviews. I don't appreciate how seemily new and flashy their work vans are. It tells me a higher portion of my bill is going to overhead/marketing, but that is being picky. Timeline: I called at 6am and was greeted by their off hours receptionist service. The same day I got a call back stating a technician would be there the following day for a diagnosis. The next day the tech arrived and ordered the part. Three days later I was called and told I was scheduled for work 2 days after that. They were one of the only services who 1) were taking new clients and 2) were able to show up in a reasonable amount of time. Thank you for maintaining my system.

On the first really cold day of the year our furnace stopped working. I was unhappy with our last service company and went looking for a new company. I found Call The Whale and I was happy to see they were located in the same town as us and decided to try them out. I called and had a great conversation with the receptionist and was then called very quickly by a scheduler. I was amazed to see that we would have appt the same day and that the charge was very reasonable. Josh , our technician was polite, nice and very competent. He fixed the problem and pointed out problems with the system in a non pressuring way. We will have the issue taken care of soon; the work will also be under warranty which has not been our experience. I very much liked receiving a photo of Josh beforehand and an accurate estimate of service time. I am so happy to have found Call the Whale and have been recommending them to friends and neighbors.