Broadway Sales & Service

Would be a zero star but unable to give that! Late February I contacted my home warranty, Select Home Warranty, for my broken cloths washer. They assigned Broadway Sales and Service to repair it. They came out on a Saturday to diagnose it and said they would send the home warranty an estimate. It took several phone calls to my home warranty, yes they also get a zero star, before they told me it was denied due to lack of info from Broadway. So after getting a supervisor at the home warranty involved I got it approved and they shipped me the parts Broadway quoted in March. I finally got a response from Broadway that what they shipped wouldn’t fix it and they didn’t know when they could come install it. A few weeks later I contacted Broadway again after getting no help from the home warranty and they gave me a day to come install it. I took the day off work and Broadway was a no show. They kept texting that their guy was on another job and this was at 5pm. No contact since but then I got an email from my home warranty to renew! Yeah that’s not gonna happen but I called them anyways. They informed me that Broadway has already been paid for the repair because their notes say the repair was completed. So from Feb 28th until today May 7th my washer is still broken!!! Oh yeah and since it’s been so long Select Home warranty wants me to paid a second service call fee!

Zero star review. My home warranty company assigned them to me. Got a hold of them on a Friday to see if they could come out the following Tuesday. The fella I talked to said he has someone we will be able to send out. Said he would get a hold of his guy and have him contact me. Monday came around, I called to be sure they were coming on Tuesday and to get a time they would be coming out, they wouldn't give me an exact time and once again the guy said he would have his guy get a hold of me, or if he wasn't going to get a hold of me that he would personally call me back, this never happened. Also when calling them I would have to call probably about 5 times until I got a hold of someone, their mailbox is full you can't leave a voicemail at all. Tuesday comes around and I called in the morning to get a time so I knew when the tech was coming to my house, I took off work to be home for the technician. After probably about 10 calls I finally got 1 answer. The same guy said asked if the fella he said would get a hold of me, got a hold of me, to which I replied "no". He said yet again he would have his guy get a hold of me or he would personally call me back. This never happened AGAIN! I got the home warranty company involved and tried to get some other company assigned so I could get the needed work done to my home. The home warranty ended up calling and getting a hold of Broadway on the same Tuesday around 6pm-ish and said that the technician said he would still be able to come out after he was done with another job and it should be about an hour and the home warranty company said that the technician said they would get a hold of me. The technician never got a hold of me to even tell me when they were coming or if they were coming. Sure enough they ended up not coming at all. Not once did the company call me back about anything or any information. Terrible communication, terrible customer service.