Benjamin Franklin Plumbing of Wichita

I had a number of things to be replaced, and unclogged. The dispatcher called me on time, to let me know that their specialist, was on his way. Ryan L. arrived prepared to get started. He was organized, with a pleasant personality, and attitude. Ryan stayed busy, Getting his work done right on schedule. I highly recommend Ryan and the team at Ben Franklin to do the job right. And, would gladly hire them again, in the future. Thank you 👍🏻

Following up from a review I posted 4 months ago. The installation went well. The problems I initially had were just cosmetic and leftover from the mess the previous installers didn't clean up. However, the attention to details were missed and led to a problem during this recent rainy weather. The previous team did NOT ensure all parts were tightened appropriately or had the required bonding materials and our water softener is leaking a lot of salt into our drinking water. As shown below, they did not glue the outside PVC pipes so the sump pump dislodged them over night leading to an erosion of the soil. Thankfully it didn't go anywhere and just made a hole. They also did not seal up the hole to the outside from the sump and didn't put the insulation back so water leaked into the basement and my child's play room. We had an emergency short call that same day and Ryan was an amazing technician. He took care of the immediate problems. Unfortunately the sump pump pipes outside weren't identified until after Ryan left so we did a temporary solution until Benjamin Franklin fixes this. Ryan himself is an amazing worker. Great attitude, answered all our questions no matter how dumb. And ensured the fixes he could do immediately would last. The quality and attention to detail could use a lot of work.