Benjamin Franklin Plumbing of Prescott

The Plumber/Technician, Andrew Korland, was friendly and professional. He listened well and added his thoughts & experience to what our plumbing situation was. He also was creative in his approach on what direction we should go in order to save money and be more efficient therefore satisfied with the job overall. Bottomline, a good ambassador for your Company! The 2nd visit to do the install when OK but we had a few unexpected glitches that took place. It wasn’t a good experience but Andrew tried to his best to make amends to make it right. A few things could have been improved but sometimes unforeseen issues do come up. Andrew will make a follow-up visit on 3/2 to check everything out to make sure it’s to our satisfaction. Thank you!

Aaron was friendly and did most of the work in a short period of time. He forgot to return to finish the job so I had to call four times. He came out and apologized as he forgot to finish the small job. No biggie to me. What I was upset was the cost of $2K. It was excessive for the job. I had surgery on right hand so I couldn’t do it. Aaron dug a few feet down reattach the flipper and install a new tube. Being retired with limited income the price was too high for the job. the only new parts was the 40 gage tube and cap which was about $25. The flipper was not replaced but reattached. I feel you folks could do better by not charging a high price for the type of job. The $538 to come out would have been the price to pay. The back up problem was the back flow flipper came off and cause the stop of the flow. Once it was moved the water flowed away. Other suggestions came with a price tag of $4K the back flow value was already installed. Like I said the cost was way too much. Aaron was good doing his job. I’m just angry at the price.