Joe Sasser
11/6/2023 To say this place is a bit out of the way would be an understatement. Helpful while dropping off a recently acquired reel to reel machine. Estimate is next week for pickup. Hoping it’s a simple easy fix. Will give an update on this highly recommended repair facility when retrieving said machine. 11-16-2023 UPDATE: Got a text yesterday, «IC CHIPS» were needed & ordered. Called today, spoke with Jeff who said the parts are on their way, so next week it should be ready. 11-22-2023 UPDATE: No news concerning this repair, it’s looking like December before ready. 11-25-2023 UPDATE: Got a call, was harder to get through the automated system this time. Thought it was ready, but no. Now needs a control board and will probably take another 2 weeks according to Jeff. I could tell he’s stalling. 12-10-2023 UPDATE: Picked up the machine yesterday, finally met Debbie in person. Also met Chris who was able to retrieve a MiniDisc 💽 that’s been inside THAT machine for 23 years, although his inexperience made the machine unplayable and had to send it to WI. Was excited to finally get the deck home and plug it in. Was very disappointed that after more than a month, and $500+ expended on repairs, it’s still a paperweight! It doesn’t record, nor play in forward mode. When I say play, I mean it doesn’t make sound but for 3-4 seconds and so muffled you can’t make out what what’s playing! Reverse play is better, only in that it’s continuous muffled sound, not just a few seconds. Doesn’t record at all. The reverse play & pitch control knobs were put on, but don’t work either. 😱 All of this is AFTER a call from John Friday night at 6:00, saying that the heads had been demagnetized & cleaned, and the deck was functioning perfectly (which it isn’t). The machine obviously wasn’t tested before release, even though I was told by John that it had been repaired by Dan, who has a history of returning reel to reel machines and this particular model back to factory condition. Which it clearly isn’t. 12-12-2023 UPDATE: Took it back today, Chris was able to replicate the same problems and took it for repair (again). Chris said give them till Monday and they’ll get back to me. 12-22-23 UPDATE: Called Tuesday because I never heard anything, the lady at first said it would take 2 months. Told her this was a „re-do“ on a defective repair, so she put me on hold, said she didn’t realize, would get Chris to tell Dan to put it on his bench and find out what’s wrong. (Thought they had already). She said Chris would call me Thursday. Well it’s FRIDAY, and nothing, it’s nearly Xmas, and they don’t do anything for the few hours they’re open on Saturday. Looks like nothing’s getting done by Xmas. I’ve made a big mistake by not sending it to a specialist R2R repair guy, and just eating the shipping. The wait (and the review) continues. 12-24-23 UPDATE: Got a text saying additional parts were needed, yet AGAIN yada….yada….yada. So called and finally got through the phone maze on the 2nd try. Chris said it needs even MORE «IC CHIPS» which won’t be in until AFTER the 1st (much less actually installed). No explanation of how it passed „QC“ the first go around, but magically went kaput as soon as it went out the door! Will insist on a demonstration of full functionality before leaving the building next time. 1-18-24 Parts allegedly arrived 2 weeks ago, nothing done. 2-19-2026 It’s still not working, have long given up on Bammel. You should too.