Avon Stove & Fireplace Co

I recently had a Blaze King Ashford 30 wood stove installed by Avon Stove and Fireplace, and the entire experience was outstanding from start to finish. Mark took the time to walk me through several stove options and explained the differences in quality, efficiency, longevity, and craftsmanship. His knowledge and patience made it easy to feel confident in my choice. Greg, the owner, was extremely responsive and helpful with every question I had along the way. It’s clear he takes great pride in his business and genuinely cares about his customers. Matt, the installer, did a fantastic job with the installation. His workmanship was clean, precise, and professional, and the finished setup looks great. Overall, I couldn’t be happier with the product or the service. Avon Stove and Fireplace delivered excellent communication, expert guidance, and high-quality work throughout the process. I highly recommend them to anyone looking for a reliable stove or fireplace installation. - Mitch Cantwell

We are not ones to complain, or publicly leave negative reviews, but this has been the worst experience with a local business we’ve experienced. We called to schedule a chimney cleaning over a month ago. They were a month out, and the day before the appointment we called to verify what time they would be here. Did not receive a confirmed time and were told they’d call at 9am the next morning to confirm. Next day rolls around, still nothing so we call again. He ends up running late which we understand, but then he arrives and tells us he can’t complete the job because he did not bring a ladder to get on the roof and would be back the following Saturday. We have now sat here waiting for a 2nd Saturday and called/texted repeatedly to try and figure out what time. We then receive a text back that it won’t be for another two weeks. At this point we have zero faith this company can even complete the service they offer and the weather has gotten colder so we’re forced to see if we can find another company that can fit us in. We have called repeatedly and left messages to hopefully discuss these concerns, and they do not pick up their phone or return calls.