Arty’s Sprinkler Service

I have been using Artys sprinkler service for 19 years, never had a problem until now. They came to open up the system told me 1 head needed to be replaced no problem. I didn't start using the sprinkler till approximately 3 weeks later, that's when I noticed they put a pop up head instead of a rotary head. Also my zone 5 was not working. They came the tech showed me a receipt from last year saying that's when They changed it. After I kept saying no it was 3 weeks ago they finally put the right one in. The issue is after being a loyal customer for 19 years I never paid a service fee as long as I kept renewing my contract. Now the charged me a $70.00 service fee. They did not tell me of this fee till they were done. I guess I won't be renewing my contract. But now I'm reading elsewhere they don't do contracts anymore. Not a good way to do business. An update that I forgot to post when I called to complain they said I should not have been charged a service fee as I have a service contract. I'm supposed to have that $70.00 fee on credit for next time. We'll keep you informed. 😁 I changed the star rating from 1 to 3 for now. 🤞