Aqua Living Factory Outlets

Purchased a Tuff Tub from Aqua Living. Sales makes everything seem wonderful but then you have a problem and it’s oh we don’t handle that or transfer you around to parts or service and then bounce you back back-and-forth. Finally got a ticket set up asked when a technician would be out because it’s below freezing and the hot tub has no power. Was advised they’ll probably need me to send photos cause they won’t come out before they know what the issue is so basically I have to dismantle the thing instead of them doing what they’re getting paid for which is coming out diagnosing the problem. So unless you wanna be a hot tub technician, I strongly suggest you not buy from Aqua living. They couldn’t even tell me a timeframe on when somebody would get back to me from service even though it’s below freezing. I’m sorry to even give them one star they don’t deserve it. I’m hoping one of their managers reads this so that they know their people are not providing good customer experience.

First off Cary is the star of the company. He is so helpful and knowledgeable and just great. I’ve owned my Catalina for about 1.5 years now and it’s needed service a few times. The warranty service process is horrible and currently I am waiting about 60 days for a service to get it up and running. No one calls to update you, no email updates and they ask to email the CEO for any issues and that’s pretty much useless as well. Beyond that the hot tub is pretty cool but half the time we have owned it; it’s been in need of service.