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Washer Repair
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Appliance Repair
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Dishwasher Repair
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We just purchased new kitchen appliances from AWP & had a great experience. Ian was very helpful in selecting the models that were just right for us and pleasant to work with. He price matched and gave us a nice discount. Then, on top of that, he gave us an upgrade at no extra cost.
Wyatt & Danny did a great job installing; very respectful & patiently answered all our questions. They had to do a little adapting to make it all work, cleaned up & even took the time to remove stubborn stickers. These are people I would do business with again.
We bought all new appliances last year. We didn’t go cheap…we were told by the sales rep to use them because if you ever have a problem they work with the warranty people and stand by there products. We decided to use them even though they were the most expensive by far because of this reason. Fast forward a year and a few months…our “high end microwave” has now basically exploded and they came out and said it’s a manufacturer defect. Rather than contacting them and getting it replaced they pinned it on us! Shady folks…stay away from them…it’s not worth the extra money…they are taking advantage of customers…
What a horrible experience. We are in process of completing a purchase on a new home. The builder is providing some appliances through AWP. AWP reached out to us to provide the rest of the appliances. I let them know what we thinking and they provided us with links, which included prices, to the requested items. We it came time to purchase we were informed they won’t honor those prices!! Run, don’t just walk away.
I'm honestly extremely disappointed by our experience here, specifically our interactions with Jesse. We ordered a full set of appliances a few months back. Due to Covid 19 our fridge has be OOS for months. During that time we were supposed to receive a griddle that came with our stove (we were told it would be shipped to our address), also our brand new dishwasher has started making rattling and concerning sounds that were not happening when the dishwasher was installed.
We messaged Jesse to let him know what's been going on. We've yet to receive our griddle and he completely ignored our attempts at sending him videos and concerns of our dishwasher.
We finally received a message from him that our fridge is in stock. We informed him that we want to make sure that the issues we are experiencing are resolved before we spend another $3k as we are concerned about the longevity of the brand since we already experiencing issues with the dishwasher.
He responded with so much animosity and told us to pay the remaining $17.90 we owe and he will sell the fridge to someone else. I'm honestly SHOCKED that a business owner would be so arrogant and treat his customers that way to completely dismiss their concerns, and also the fact that he still owes a product as promised that has not been fulfilled.
I would rather pay more money and find the product somewhere else than deal with someone who truly does not care about his customers. As someone who works in customer service, the way he responded was completely unacceptable and I definitely will not be referring anyone to buy their appliances here. In fact I will make sure to let everyone I know of our experience and not to purchase from here. So much for trying to support a locally owned business.