Appliance Repair Center of Maine

For the scheduling department to tell me that they will not review whether the parts are available first before scheduling, and want $200 up front, non-refundable, and to push for an end to the conversation if I don't want to first schedule (and then they'll look at the parts): unconscionable. That's not how a repair facility should act, knowing that the consumer has sent a request with the actual parts necessary for the repair mentioned by the manufacturer. They even said they probably won't be able to get the parts. Beware. Russell Goldsmith Following owner response: I explained to the scheduler that called me that this was a simple temperature button and valve that Jennair provided the part numbers for that needed to be replaced: and that these facts and these parts was provided in the contact form ahead of time, along with the model of the cooktop. I explained that I would be willing to pay the fee if told you are able to obtain the parts at issue, and would simply want that looked into before paying $200. That shouldn't be such a big ask for a repair person: I provided the part numbers directly from the manufacturer for my model, which had been provided. She was rudely rushing me off the phone and only interested in finding out: so are you going to schedule this and make payment? And not interested in finding out if you could obtain the parts. That's not how an ethical repair facility should be acting: if you can't get the parts, then you tell the customer this up front, before scheduling an appointment and taking their money. Her goal was clearly getting the payment or moving on.

My TV was repaired through my Samsung warranty and Appliance Repair Center of Maine was the local company that services my area. Although there was a small miscommunication on the actual issue that had to be addressed, they ordered the parts and were able to come out the following week and get it back up and running. The office staff was great when it came to communication. I had Chamberlin as my technician and he was extremely professional, courteous and great about communication and letting me know when he was heading to my address. Highly recommend their services and would definitely go through them again!

From the initial contact over the phone to the service call, the experience exceeded my expectations. Other businesses could learn from the exceptional customer service provided by this company. The receptionist, whose name I regrettably forgot, was incredibly helpful and courteous. Danny from the service department was willing to discuss the issue over the phone, and Justin, the Samsung expert, provided excellent explanations and resolved the problem efficiently. The communication throughout the process was commendable, with regular updates regarding the service appointment. The assessment, diagnosis, and repair were completed promptly and effectively. I am highly impressed with the professionalism and expertise of the Appliance Center of Maine, particularly Justin. They have earned my trust as the preferred Samsung appliance technician for any future needs. Thank you, Justin and Appliance Center of Maine, for resolving the issue and restoring the quiet operation of my appliance.