Apple Village Pointe

The way this store does business is truly hard for me to understand. First of all when you walk in and whoever this girl is that “greets” you, that’s working on March 5th at 4pm acts like she is doing you a favor by allowing someone to help you. A serious, bad attitude. Meanwhile, I mentioned I just want to buy an iPad and leave. I already know what I want, that didn’t seem to matter. I still had to wait, even though there was two girls standing there doing absolutely nothing that work there besides talking to each other and laughing. I asked if they were not capable of going and getting the iPad and she said they’re not scheduled to do such a thing? Truly unbelievable. Needless to say, they did not get my business and never will.

I purchased a new laptop and made a pickup appointment. When I arrived, I learned that I needed a separate appointment for data transfer, even though that wasn’t offered as an option when I purchased the laptop or scheduled the pickup appointment. I was told the transfer would take about an hour and that I’d receive a call the next morning when it was finished. I never received that call. After waiting for several hours past opening, I called the store myself and was told that data transfers can actually take 24–72 hours and that the one-hour estimate I was given was incorrect. Several hours later, another employee called to say the transfer wasn’t working because of damaged ports on my old laptop and that attempting a Wi-Fi transfer would take even longer and might not work at all. At that point, I decided to pick up both laptops. In total, I interacted with five different staff members within about 24 hours, which I feel contributed to the inconsistent communication. The employees were polite, but the information I received was inaccurate and contradictory. Because of the delays and changing explanations, I lost a significant amount of time when I needed my device for work.