AO Cellphone Repair And Sales

I dropped off my laptop, including the charger, at Alpha Omega’s Clarksville location on July 3. The very next day, July 4, the location was abruptly shut down—just five minutes from my home. We were never contacted about the closure or informed that the business was relocating to Madisonville, Kentucky. Phones attached of the former Clarksville location. I only learned about the move through a friend who had been fired from the Clarksville store. When I finally got in touch with the owner, Alpha, via his personal cell phone, he falsely claimed that notices about the closure had been posted (there were none) and that he had tried to reach out to us (also untrue). At no point did we give permission for our equipment to be transported out of state. After making the one-hour drive to the temporary Madisonville location, my husband and I were shocked by the disorganization. My charger, which had been turned in with the laptop, was missing. The workspace was cluttered, with parts scattered around and no visible tracking or system in place for customer equipment. He proceeded to pretend to look for it for a while to no avail. When we voiced our concerns about the lack of care and professionalism to him and other customers , Alpha asked us to leave the store. We left immediately afterward without our charger. Bottom line: Run, don’t walk away from this business. Look for a reputable electronics and phone repair service that values customer trust, communication, and accountability.