Another Chance Reconditioned Appliance

I purchased a washer, dryer, fridge, stove, and a dishwasher for a great price. Kris was able to hold our appliances for a little over a month because we were working on our current property and could not move the appliances in at that time. I had them deliver and install everything except for the dishwasher because they stated they do not install dishwashers. I was given a delivery time of 9-11am, they arrived at 10:50 and they finished around 12:30. I installed the dishwasher myself and when I ran a test cycle the water pressure pushed the door open and spilled water over the floor. I contacted Kris about this issue and didn't receive a solution until a week later. It was a holiday weekend so I understand and I believe he had some personal issues to tend to. When I spoke to Kris after a week we agreed that I would send him a picture and he would see if the part was able to be ordered. I sent pictures and NO RESPONSE after a week. I had enough of not having a dishwasher so I asked for a refund. Kris agreed to have cash at his store so that I could come get it. When I arrived, there was no cash and the nice lady asked if cashapp was acceptable, it was, but i drove out of my way for nothing. Overall, the appliances I purchased have been great so far, but as business owner I think some actions could have been taken to make my experience better.