Alternative Power Sales & Rental

I am very appreciative of the staff Alternative Power Sales and Rental. Last month I realized that I had missed the 2024 servicing for my Generac home generator. When I called, Brooke was receptive and understanding of my needs. She quickly got me an appointment. I was very pleased with my technician that came out. Jordan was punctual; on the day of my appointment he gave me a courtesy telephone call when he was 30 minutes away from my home. Jordan as well was very knowledgeable. He explained to me before he got started the entire servicing process. When he completed his task, he came to me and explained everything that he had done. As well, he told me that I should get a new battery even though my new one appeared to be in great shape and fully operational. But in quickly researching I found that the life of those batteries are between 2 and 3 years. Mine was about 2 years overdue for a replacement, , so I had him to to install a new one. My entire experience from beginning to end was excellent. I would most definitely recommend this business based on their professionalism and expertise.

We just used Alternate Power for our recent purchase and installation of a whole home Generac generator. The process is detailed and multi step - needing coordination between installation, electrical, gas, inspection and start up. The American Power team handled each step seamlessly. The Enbridge gas engineer that installed the new meter asked me who did our gas work for the Generac. He said he had not seen such quality work in a long time. Andrew was our American Power gas engineer - he was outstanding and courteous. Highly recommend American Power if you are considering a Generac home generator!

Really glad I was able to connect with these folks! Originally had a company that we already had a track record with (in another division) come out and expected that to be smooth and simple, we were very wrong! It was a hassle to get a quote (took over a week and a few days), I had to reach out multiple times. Even scarier, the location we wanted for the generator they said would be far too expensive to do and the alternative location we agreed on would not have met code. Not to mention, completely ignored Generac promotions that were beneficial for us and simply further padded their quote. With such a bad experience, I reached out to Generac for a recommendation and they connected me with Alternative Power and so glad they did! Jimmy was awesome. Incredibly knowledgeable and made the process even simpler than I was hoping for. He was quick to spot issues in the previous proposal that would cause us headaches and came up with a perfect solution. Turns out, the location where we really hoped this could go is where it is going and not cost prohibitive at all. Jimmy solved the problem, was completely transparent about recommendations, had a proposal that was beyond detailed, clearly laid out whole process from start to finish, and did it all for what was a very fair cost. As I had already done a lot of homework, it was clear this was the right solution with the right provider and was ready to move forward right on the spot. Within a few hours, Amy from the office reached out to further discuss the process and let me know exactly what to expect and what was already happening. Clearly reinforcing a great choice of vendor. If the final execution is half as good as what has already happened, this will be a fantastic experience. If you are in the market for a generator, I would give Jimmy and Alternative Power a call. Thank you for making what started out as a miserable experience into one that is already memorable in a good way. Well done! UPDATED!!! The install process was equally as easy and stress free as the pre-sale. Pam was amazing and incredibly quick with scheduling, permitting, and keeping up every step of the way from start to finish. Avery and his team showed up right on time on the install day. As their were some adjustments with internal schedules, they were not only able to do electric but the gas install as well. So efficient! I'm only sorry I did not get the names of everyone involved to call them out individually but rest assured, all of these crews were outstanding at what they did, explained everything thoroughly, managed the needed power downtime as efficiently as possible, and kept our interruption to a bare minimum. They not only did what needed to be done, there was an extreme focus on doing it right. The gas team even corrected some connection issues to our tankless water heater and as another niecity, painted the pipe a nice battleship grey to match the gas meter. Could not be more pleased with the result. Always great when you have an inspector out, the first thing they remark on is "Wow, that is a nice, clean install." I definitely agree! Alternative Power has more than exceeded expectations and set a very high bar. Nicely done!