Alpha Mechanical Heating and Cooling Specialists

These guys are hot and cold. Notice that they have either 1 star or 5. I would have given them 5 stars the first time they came out- they were very helpful in repairing our boiler, but kept telling us we should replace it soon. Fast forward to after we paid them nearly $20,000 for a new system. First they sent out two guys- one that worked hard all day for several days, and one that spent half the day using our bathroom and didn’t seem to do much else. When they were done, one room didn’t have heat at all, but they did come out and look at it eventually. Now they won’t answer phone calls or questions for the system they put in that is under warranty and is not working well. It’s getting cold and we’ve been trying to contact them after they said they would be here a week ago. They are completely ghosting us. We’re not even sure what recourse we have in this, but it looks like several of the reviews listed here had similar experiences.

Having problems with our air conditioner. Called another company and they referred us to Alpha Mechanical. I called and spoke with Justin. He was so friendly and was able to send somebody over the same day to look at our unit. Unfortunately we needed a new unit but we kind of expected that. However, their service technician was professional and courteous and helped walk us through the process of where we needed to go from here. Their invoice was e-mailed timely and our experience was excellent. Will most likely stick with these guys to help us with a new unit. Definitely would recommend them to anyone! Thank you so much!! UPDATE: I decided to leave my initial review on here because they did do a great job initially. However, when we decided that we wanted to fix our A/C (as opposed to buying a new one due to personal financial issues) I feel like we got the shaft from this business. They told us they would get with us about scheduling a time to come out. I ended up calling and asking for an update and was told they had been super busy from jobs that came up over the week-end. I feel I was very patient and understanding, however I could tell they weren't happy that we wanted a repair as opposed to a new install. I feel like once this business realized we only wanted a repair they were no longer interested in helping us. Finally after waiting an entire week in 90+ degree weather with no A/C and no calls or visits from this business we saw the writing on the wall and had to find another business to help us. I guess in the end it worked out better because we found a great business who was willing to help us out and they did an outstanding job! My biggest frustration with this whole situation was the no contact from this business. I can appreciate that they were hoping we would buy a new A/C from them. However, if they weren't interested in helping us with repairs the least they could have done is let us know they weren't interested instead of just stringing us along and saying they would look at their schedule and then never getting back with us. Not very good customer service in my opinion.

Alpha Mechanical just replaced my furnace and condenser. They did a great job and fixed multiple issues with how the previous system was installed. They took extreme pride in their work and fixed multiple things that they felt could be improved. I had received a bid from another company in the valley, and Alpha gave me a better furnace, American made product, a better warranty for a better price. I highly recommend Alpha to anyone who has issues with their system.