Access Heating, Air & Plumbing

Bought a house in September of 2023. During the winter of 2024 I noticed a very unusual noise from the unit during the defrost cycle. August of 2025 Andy was dispatched to trouble shoot the issue. At first it was thought to be the reversing valve. Andy dug a little deeper and found the refrigerant a tad low. They could have upcharged me the couple thousand dollars to do the reversing valve but instead sold me on topping off the refrigerant for a few hundred. We ran the unit thru this last winter without the unusual noise. I am very pleased with Access. Honest and ethical customer service. Five stars all the way.

Service date Oct 7, 2025 Bait & switch with no work actually done to unit! A “tune-up” (they call it) is actually an inspection, but they don’t tell you that! I specifically asked for filter to be changed due to remodel. I received these pics today from an honest HVAC company. Nothing had been done but Access was quick to send me a $149 bill for a $29.99 “tune-up”! Now the worse part! Sent invoice for almost $4k for repairs that it didn’t need! The honest company said the air flow issue, Access tech spoke about, was restricted due to the air filter! A $10 air filter! ! Today, I called, they agreed to forego the $149, said “let’s let by-gones be by-gones. Which IMO means, please don’t tell anyone what we did! Well, sorry but I won’t be quiet while there is any possibility they do this to another person!