Dispute Resolution Policy

The process RepairHit expects parties to follow when a dispute arises with the platform.

Account and Billing Clear public wording Applies across RepairHit

At a glance

Main points

Support-based resolution should be attempted first.

Relevant evidence should be preserved.

RepairHit retains rights needed to protect the platform.

Detailed sections

Dispute Resolution Policy

Readable on mobile Consistent with checkout wording Brand and billing aligned

Start with informal resolution

If a dispute arises, the first step should be a good-faith effort to resolve the issue through RepairHit support using clear facts, relevant dates, and supporting details.

Preserve records and act in good faith

Users and businesses are responsible for preserving relevant communications, billing information, and supporting evidence while a dispute is being reviewed.

RepairHit protections

Nothing in this policy limits RepairHit’s ability to defend the platform, prevent abuse, protect its brand, seek injunctive relief, or enforce other legal or contractual rights where appropriate.