Christopher Winter
TLDR: responsive, honest, knowledgeable and fair small business. I'm not the type to write reviews but feel compelled to because Zephyr is the kind of company and Jesse is the kind of person you want to do business with. Zephyr was recommended to me by a friend when I needed a replacement unit installed in May 2021. That was during the height of COVID supply chain issues but Jesse worked some magic and was able to give me a few options that were actually available. He also provided an "R2D2" style portable a/c unit to keep us comfortable until the new RUUD unit was installed. Fast forward to December 2024 during an annual maintenance appointment. I'd put a woodstove in my basement and wanted to put in a return in the basement so that I could circulate all that toasty warmth upstairs. Jesse listened, understood my request, and delivered a solution so perfect it was better than I imagined. Shortly after he added that basement return I had an issue with the RUUD unit he had installed almost 4 years earlier. The unit started putting out lukewarm air regardless of whether it was heat pump or back up heat mode. Kevin and Evan from Zephyr were out 2 or 3 times in the January/February 2025 trying to troubleshoot the issue with minimal or no improvement. The unit seemed to perform ok when cooling in the summer, but the heating issues appeared again in November. The Zephyr team came out another 2-3 times and spent a lot of time sending data to RUUD and replacing parts. Ultimately they were not able to figure out the issue and we chalked it up to that unit being a lemon. The final solution was that Zephyr put in a brand new Moovair unit and only charged me their cost for the unit and installed it for free. I think that is more than fair because at this point 1) the RUUD unit was already 4.5 years old so warranty coverage is suspect 2) they had DAYS of unpaid time tied up in trying to troubleshoot the RUUD and installing the Moovair 3) ultimately I got a new, more efficient, better performing, and quieter unit for a fraction of what a new one would cost. No matter how I calculate price of the expected life (4.5 years for the RUUD and assume 10-15+ for the Moovair) I feel like I'm coming out ahead. Did I want to pay several thousand dollars for a new unit or did Zephyr want to have a lot of unpaid labor time? Of course not. But ultimately Jesse stood behind his work and offered me a fair solution. Another important thing to me is that Jesse knows HVAC. Seemingly endless knowledge and obvious expertise. I'm the most avid DIY'er you'll ever meet so it's tough for me to trust someone else to work on my house or cars. I want to deal with experts. He's always willing to talk through the problem, explain it, offer opinions, etc, and that gives me confidence in his work.
