ZED Electric

Exceptional Customer Service by highly qualified professionals that's my recent experience with ZED Electric. I was originally scheduled for a 12-2 appoinment window on Friday. However, a same day appointment became available and I was contacted scheduled immediately. Arthur, from ZED Electric was just superb. Got my outlet installed in one hour. I can now schedule my washer and dryer unit delivery for tomorrow. Great work ZED! DEFINITELY 5 STARS.

I was concerned about being a new customer so close to the holidays. I had electrical work done a few months ago by another company and was not pleased with that company’s work. I had an unexpected electrical issue come up and I was very stressed that I might have to live with the situation for weeks and I felt vulnerable that I didn’t have a “go-to” electrician yet in San Diego. I ran some searches and researched the top results. I reached out to ZED and received a prompt callback from Tara, who was knowledgeable and professional. She was able to schedule a service visit within 48 hours of my initial contact. James communicated when he would arrive, was right on time, diagnosed the issue thoroughly, fixed it, left my place as it was before the visit. James explained the problem, shared the questions he needed to research, updated me regularly, explained the solution he implemented, and gave me tips about how to best use and care for the system. The care and professionalism given to me by Tara and James calmed my stress and gave me confidence that I was in good hands. Whew! The relief was REAL. The price was very reasonable and the service at every level was top notch. I heartily recommend ZED.

Text message from ZED said to leave Jake their electrician a review but come to find out it’s for ZED and not Jake. Jake was great! Very professional and did an amazing clean job on the install. Jake gets 5 stars! However, ZED gets 3-4 stars and I’ll tell you why. In August of 2024, we had ZED replace the exact same barn style led exterior security light for a total of $520. They had to order the light from a distributor they used at the time but do not use anymore but that light is unbelievably bright and the area coverage of light is crazy! I was super impressed with it as the HOA President of our complex so much that I had our property manager call them back out to replace another light that was going out. This second time we were quoted $740 and I was in shock as that was a $220 increase from the year prior and called to ask why? They said they raised their labor rate to $260 an hour and that they didn't use that distributor of the previous light anymore but they could source a similar one. The one they sourced this second time was from home depot and cost $102 rounded up plus tax. Then come to find out, we had some additional issues regarding dry rot on the wood paneling of our building where a junction box was connected to that needed to be replaced and instead of charging us $260 per hour they only charged us $65 per 15 mins at 45 mins for an additional $195 for the labor of replacing the junction box. I was able to get us a 10% discount off the initial quote of $740 to $666 plus the additional $195 for a total of $861. So when it comes to the question below in this review that says, “How would you describe the price you paid!” I put “Unsure” but in actuality, I feel it was over priced as $260 per hour for a labor rate is insane and especially compared to what we paid last year for the same type of light that was sourced from home depot this second time. Over all, Jake was amazing and ZED is a great company but their labor rate now is insane in my opinion. How can you justify $520 one year to $740 the next year for the same type of light replacement. That’s a 40% increase!