XOTIC PC

Ordered it for my birthday and they had a great military discount, the auto chat was a bit wonky but overall the support team was very responsive and helpful with the order. Will update when the pc ships. EDIT: pc came in a couple days ago, packaging and pc build was amazing, the pictures don’t do it justice at all. The fans and pc are so quiet even when running fps games and streaming. So grateful to have found yall site 10/10 definitely gonna be using yall to upgrade in a few years

This has been an extremely dissatisfying experience. I purchased a pre-built Meshify 3 Unlimited on Dec 3rd. Once I received the product, it was dead on arrival (Motherboard recognition issue with the GPU). So I spoke with the support team for about 4-6 hours, explaining what I assumed the issue was. I even purchased another GPU from a local supplier to see if the GPU sent was the issue. None of the steps worked to resolve the issue, so the support team finally agreed to start the RMA process after wasting time. After all of that, I was not dissatisfied, because I understood product issue can happen. Though the following customer service that I received was absolutely terrible. So I repacked the product, following the return packaging guidelines provided to me (Which I just repacked exactly how I received it). Then drove to the UPS store to return, just to find out the return shipping label link they sent to me was invalid. So I reached back out to the support team for another link. They said sorry, we won't be able to send another link till tomorrow. At this point, I was getting dissatisfied with the process. The following day Dec 9th, I returned to the UPS store with a new link and sent the pc back. I was notified Friday morning, Dec 12th, that they received the product. "Great," I thought they would review it, and I will have a new one sent the following Monday. Considering it is a pre-built product and not a custom unit. It's literally marketed as a ready-to-go, tested pc lol. I waited till the following Tuesday (Dec 16) and was not given an update. So I reached out regarding the status, and was told that it would be shipped out by the end of the week (Dec 18-19). It is now Dec 22, Monday afternoon, and I haven't received any update on a $3500 pre-built pc that was originally ordered on Dec 3rd. I recently contacted the support for a full refund instead. I'm sure that process will be extremely smooth.

Worst decision ever. Not even a year and its stopped working. I spent almost $3,000 with this "Company". Customer service was unacceptable from the beginning, they never responded my calls, I was told to sent the computer to them, but they thought I did'nt know that they were going to ask for a crazy amount for the repair, no warranty offered, nothing!. I spent almost 3 months calling everyday, I had to believe that were diverting my calls, It was a nightmare, has been a nightmare this purchase! Up today I've spent almost $500 trying to find out what happened, on a local service shop I had to clean all this mess that was hidden inside, looks like Xotic PC technicians don't know what they are doing while installing upgrades, and now yesterday Asus responded me that the motherboard it's f.. up cost of the repair almost $1,000!. And I don't even know if still is not going to have more issues.