Window Genie of Louisville

Update after the owner's comment: If you are so confident in your business practices then return our call and produce the contract we signed that shows what you state below. Don't ghost customers. I stand by what I said, don't use this company. There are lots of other great options in Louisville for Christmas lights. Previously had this company do our Christmas lights. When we reached out this year they claimed that because we didn’t have them put up last year they had given them away. When we agreed to install the lights they explained we bought the lights and they would store them for us to install annually. We’ve had them up annually for several years and didn’t install them last year because they couldn’t get to us until mid December. It didn’t seem worth the cost to enjoy them for such a short period of time. After initially speaking with the owner he claimed he would go look for our lights, the ones they explained we purchased years ago, and call us back and he has yet to return our multiple calls and texts. There are lots of options in Louisville now for Christmas lights. I would look elsewhere.

I feel like I was taken advantage by this company today!! They came to clean my gutters today and it took them about 10 minutes. Told me they were already pretty clean and still charge me the full price of $ 200.00 dollar. If my gutters looked good and really didn’t need to be cleaned I would hope a company would be honest and tell you. I would have paid a fuel charge for them coming to my house for the appointment. But to come and not have to clean them but charge me the full price was very dishonest. I will never use or recommend this company to anyone!!

The biggest rip-off, scamming company there is. After a bad experience, I researched the company and found out Window Genie is a nationwide chain.. Red Flag! The crew that came out did an okay job at power washing the siding but some large blotches had to be rinsed away and my flowers were trampled. Per the itemized quote that I was billed for, they were ALSO supposed to clean out the rain gutters. This service was NOT performed at all and looks to have been completely blown off. Well how do I know? You can't see the gutters anyways right? Looking at my roof after they departed, I saw large clumps of leaves and debris around the perimeter of the house that was there prior to them coming out. I'm not going to pay for a service that was not performed so I grabbed a ladder as it was getting dark to QC check if they might have just missed a spot. NO! The gutter cleaning was simply not attempted or very incomplete. We immediately called the following business day for an explanation and were told they would look into it and follow-up after the weekend on Monday. It is now many days since we disputed the service and we have YET to hear a word from this company. The lack of follow-up or talk of a resolution and waiting days for a response is what has made this so frustrating. Do NOT trust Window Genie of Louisville! Lesson learned to check the ads on the back of your church bulletin when selecting home services.