Williams Plumbing & Drain Service

I am writing to share my appreciation for the quick and professional service I received. While I initially called for a quote, I was informed of a current promotion that was so competitive I knew I didn’t need to look elsewhere. In addition to the excellent deal, the team was able to come out the same day to assist me. I had previously tried to resolve the issue myself, but I certainly will not be making that mistake again. I am so impressed with our technician Ross and the company as a whole. Thank you so much!!!!

I had three leaks after the freeze last week. I was provided fast efficient service. My technician went over all options with me and got my leaks fixed/pipes replaced with pex for a reasonable price. Update- changing to zero stars if I could. First off the plumber told me his repairs were under warranty but apparently wrote in the notes he informed me they were not. I don’t appreciate being lied to, but I do take responsibility for not asking to read everything in full as he only gave me the pad with the signature page pulled up. Claimed not having good service and said I would be sent the receipt via email after signing. I was verbally told the work had a one year warranty. (Photo posted because I was never shown this when I signed the electronic pad) I now have leaks where he made new connections because he did not do the work he claimed. I should have inspected myself. I called Friday and they informed me that it was not under warranty. ( At this time I looked up the receipt via email that was sent well after the service and knew I had been deceived) I informed them I was lied to about the warranty and they said they would have a project manager give me a call to schedule a time to come out. I never received a call. I have been without water all weekend thanks to faulty repair work. Video showing the leaking at the connections. All I wanted was them to send someone out to make it right. I’m being avoided instead. Beware. **Update again- they called me and claimed they tried to get someone out Friday but were short staffed. I never got a phone call. They said they wanted to get a project manager out to make it right. I went ahead and scheduled and missed a third partial day of work for this. The project manager insisted that the work of the technician was good and it was the polybutylene pipe that was leaking, but as you can see the technician only put in 2” of pex in this area when I was charged for 30 feet total . I asked why I didn’t have pex ran to the connections to the bath connections that were easily accessible with an access panel knowing polybutylene is weak, and I paid for 30 feet and only had maybe 3 feet in total put in. ( picture of cost attached). I was told he didn’t have an answer for that. I just ordered 100 feet for $47. They are having the supervisor look into it. I’m still without water. They didn’t make it right. Instead I’m quoted over 11,000 to replace everything which I am sure was the end goal for the company. Again beware… this company wants to take advantage of people and try to make money. I have everything ordered to fix this myself for less than $100. Will update when I have it fixed myself which I should have done in the first place. Crooked company. ***Last edit, I fixed the leak myself. I went ahead and ran pex up both sides because I don’t trust the other connection he made would not fail as well. I should have fixed it myself to begin with. I will never use this company or recommend them to anyone. They could have done the right thing and fixed the leak in ten minutes that was not properly fixed, and I grossly overpaid for to begin with. What kind of company doesn’t take care of their customers? Outrageous. Fixed the leak myself for $100 bucks, and I have 90 feet of pex leftover for future repairs. Thanks for nothing but ripping me off Williams plumbing.