David Hess
Iβve used this shop for various small things, but not frequently, as I am fully capable of doing most things myself. Upon needing an alignment, due to my location being walking distance from the shop, I brought my vehicle here. I had replaced the inner outer tie rods and cut the boots minimally for removal the night prior, noting a grease like goo inside my rack and pinion, with water beads inside it. The vehicle had been purchased six months prior from auction listing a flood loss, and hasnβt had a single issue since purchase. Williamβs stated on the voicemail they left βthere was a problem with my car, call me back ASAPβ and nothing further. Three calls later I finally get someone, and Iβm told I need a new rack and pinion. Keep in mind, they stated the rack was leaking all over the technician, and was blown, yet the Power Steering Reservoir was holding full of fluid, not contaminated and hadnβt had a whine or noise since purchase that would be indicative of this leak. I knew there was still some goo left inside the rack upon my replacement of the parts, which did not bother me. When asking if they would still do the alignment, though I was direct and harsh, they told me I was wrong on my assessment of the issue, that my provided information was incorrect, and their photos would prove I was wrong. To tell me something in such a manner, leave such a chaotic and stress causing voicemail, and to experience this was disheartening. I dropped the car off at nine am with a 3pm appointment figuring it might get the car in sooner, but instead I left, disgusted, disheartened, and disrespected. I know what to check for and look for on a bad rack. You treated me like I was stupid and I am not. Do better. By the way, Glennβs took care of my car, itβs still not leaking, and youβre full of it. Iβm glad you passed on doing the job, because I got out ahead.