WeRecoverData Data Recovery Inc. - DC

Absolutely terrible service. I never once spoke to a live person that worked at this company. They use a garbage ticketing system that they never answer in a decent amount of time. When I finally got tired of waiting for a quote they finally came back with a bill that was WELL above other recovery company prices. I ask them to send my Hard Drives back and to go ahead and charge me for the inspection and shipping to find a different service. I had asked for them 4 times before they finally responded with a tracking number that had only JUST been sent back. Still not ONE person communicated with me directly. Absolutely abysmal service. Do not recommend.

I shopped around quite a bit before finding WeRecoverData online and it’s a good thing I did. My Macbook’s hard drive was totally inaccessible and there were some pretty important documents on it that I just had to have back. Fortunately, WeRecoverData’s Washington, DC, location is not far from Farragut Square so I was able to drop the laptop off on my lunch break pretty easily without having to go through the trouble of mailing it into the company. And that saved a lot of time. Within about a day, I was able to correspond through their online portal with a technician who was looking at the problem and I was able to get updates as they did. Their staff was pretty friendly and even took the time to answer a few questions over the phone. It really did not take very long before I got a message from them saying they’d gotten my files back and would be returning the laptop. So if you’re someone like me with a personal computer issue that’s gotten between you and the data you need, I would certainly recommend them. Cannot thank them enough for getting my files back.