Walt's Jewelers

I had my grandmothers ring resized and appraised a few months ago. The sizing was fine and the appraisal was overall a good experience, but I wore the ring once and lost a diamond. somewhere along my day. I’m assuming it was a loose prong or something like that, but I am so disappointed that something so simple was not noticed during a sizing, appraisal, and cleaning process. ** response to your response. I will bring it in this week, but I’m struggling to understand what “standing by your product” means if a diamond can be lost after a single wear following service. I trusted that the ring was returned to me in secure condition, and it’s disappointing to experience this so quickly after the repair. And yes, it was months after service but the truth is this ring is not an everyday kind of ring and I wore it for the first time in February.

Walt's Jewelers is my go-to jewelry store for anything fine jewelry-related. The staff is knowledgeable, friendly, and highly professional. I've had rings sized, stones reset, and pieces appraised for insurance purposes. Recently I took some stones from some unworn jewelry to Walt's to design a ring that I would actually wear. I met with Cheryl, who has excellent design skills, and together we designed my newest ring. She kept me informed throughout the process, meeting with me to approve the CAD model, and later to view the ring prior to it being appraised. I am very happy with the result. The store is beautiful with a wide selection of dazzling jewelry, as well.