Virginia Appliance Repair LLC

Great communication and service. Tech knew what they were doing. Kept up to date via email. Easy to schedule via text. Didn’t soak me for parts (~20% upcharge which is reasonable). For washer board repair/replacement it was about $500 ($110 for diagnosis and $170 for the repair), $200 for the board, and then taxes and credit card fee. Yes it’s expensive but keep in mind repair shops have to support their overhead, IT system, call intake staff, insurance, etc. while paying people a decent wage and benefits. Staff have to be dependable in this type of business so you want someone good and well trained. Running a small business myself I’ve realized how much is entailed with this. The diagnosis and repair took under an hour total as I had removed the stacked dryer and top of the washer for troubleshooting. Appliances these days just do not last so set aside $500/year as you’ll likely need it for either repairs or eventually replacement. Thank you VA appliance repair I’ll recommend you and use again in the future.

I would give them zero stars if that was a thing. This company is the worst. They don’t keep track of estimates they promise. They don’t keep track of the messages customers send with the details, so they then call to ask for them again. They don’t keep track of payments they have received then call to ask for payment weeks after the payments cleared. And they don’t keep track of irritated customers who leave messages telling them they were going to contact KitchenAid to tell them how awful they are. KitchenAid should rethink their authorized partner status. Oh, and they also don’t keep track of messages telling them to stop all communication with a customer who was sick to death of their ineptitude.. They came out to repair our oven. Told us they needed to order parts and would send an estimate. The tech asked me to text them photos of the model number. He then charged me $110 and left. Two weeks later I texted asking where the estimate was. They had no idea. They asked me to send new photos of the model number. A week later, they called to say they never received payment. I called back and offered to send them a copy of the cancelled check. They never replied. They also never sent the estimate. I called an told them not to bother and that I would be getting back in touch with KitchenAid to schedule service with a different company (which I did) and file a complaint about them (which I also did). Then they called me again this morning to ask for the model number again. They are the most incompetent company I have dealt with in twenty years at least. I have no idea how they are in business. Avoid them like the plague.

Reasonably priced, arrived within time window, quick and thorough diagnosis. I have had difficulty getting an appliance repair service to send a qualified and competent technician to diagnose our built-in JennAir refrigerator that is unable to cool to the set temperature. Gulilat from Virginia Appliance Repair exceeded expectations - very thankful I accidentally found Virginia Appliance Repair when attempting to reach VIA Appliance (who previously sent someone unable to diagnose the issue... I was more qualified than the tech VIA sent). The overall experience with Virginia Appliance Repair was excellent: provided 4-hr window the night prior to the appointment, a text indicating Gulilat was on the way 30 minutes ahead of his arrival, arrival 30 minutes into the 4-hr window provided, quick (15 minutes!) but thorough diagnosis of the issue with a detailed explanation and our options for repair or possible replacement of the unit. I will highly recommend Virginia Appliance Repair to anyone in need, and will call again if the need arises again.