Vanguard Computers, Inc.

The charging port on my laptop stopped working. Being that it’s my school laptop and I’m smack in the middle of classes I needed it fixed quickly. After hours on my computer trying to figure out how to fix it I was directed to Vanguard. I called on a Monday to make sure I could go in and drop it off. The person I talked to (I’m terrible with names) was polite and informed me that there a bit backed up and the repair could take 1-2 weeks. I brought my computer in and the same person I talked to on the phone quickly diagnosed the problem and was able to get my computer in to be fixed. Today, the following Monday, I called just to check up and see if there was an update. The same person informed me that my computer was being worked on as we spoke and would be finished in a few hours. A few hours later I got a call that the computer was done and I could pick it up. Bottom line the people at Vanguard are polite, professional, fast, and thorough. If I have any more issues with my laptop I will be taking it there.

Would give them 10 stars if I could!!!! I run my own business from my laptop, and it crashed 2pm on a Friday..... I went into frantic problem solving mode and after sorting though countless Lenovo redirect websites and on hold with 20+ redirects, I finally got to Vanguard concepts that closed in an hour. Jason Stamp went out of his way to test a few items before just having to ship it out for at least 4 days (weekend days don’t help here) to get fixed, and he came back after 5-10 minutes and solved the problem after opening up the computer and saving me COUNTLESS hours, stress, and a devastating pause of my business. THANK YOU SO MUCH for the 10 Star service Jason and Vanguard!!!