Enjay Wii
I've been wanting to give a good review for counter staff there who are presumably doing what they've been instructed to do, but my frustration keep growing so overall this location only gets one star. ==>The overall problem seems to be that staff is discouraged from using common sense and instead told to follow instructions to the letter, even if it's at the expense of customer service. I think this is probably a management issue at some level. Most recently, two of three packages, all addressed the same way (exactly according to how I was instructed by this PO less than two years ago) arrived while the third was rejected and returned to sender due to "mislabeling". Two more packages sent to me a couple days later with the same labeling were also refused and RTS soon after. Each time, there was sufficient info on label to get it to my box but they chose to return to sender instead. I asked what happened and they told me I had specified my delivery address wrong and that the instructions "change all the time". How was I supposed to know that? Other examples of errors: • friend had card returned - everything was right on the address, including zip code, except she accidentally wrote CA instead of NV • check mailed to me was dropped in the wrong box and I didn't get it for over a month after that boxholder finally checked that box • asked counter employee whether an envelope required extra postage. He immediately replied (and I don't think he even weighed it) "yes, two stamps" and then sold me a sheet of stamps. Something didn't seem right, so I didn't apply an extra stamp but instead stopped at a different P.O. and asked again. There, I was told that the envelope was standard size but weighed 1.01 ounce which required extra postage, amounting to $1.07, not the "two stamps" the IVPO guy told me it needed. And then that other P.O. sold me exactly $1.07 in postage. We have no street delivery and are stuck with this P.O. unless we want to pay for mail private service. (How I miss our former P.O. where common sense and customer service reigned!)
