Paul Studer
I recently underwent surgery and during my recuperation, there was someone at my front door. It was a gentleman I've used on and off over the past few months, wanting to know if I had any work for him now in March, before he was scheduled with me in April, I told him, not at this time, but before he left, he pointed out a leak (with standing water) at my front hose bib, and then he said he could fix it for me for $xxx, and that he'd buy all the materials, no charge. I told him, I would call around and see if I could get someone who specialised in JUST plumbing. So I gave Trident a call. Shelby helped me right off the bat. I didn't need "emergency" service today. I could wait until tomorrow, since the copper line with the pin-hole leaks fed my backyard, not the house proper, and its ball valve was currently closed. Sergio arrived early in the schedule window. I showed him the line that needed to be replaced, and he started getting ready. He shoveled the stones out of the way, dug down about a foot, and measured the distance for the replacement copper line. He isolated the line at the city valve, then made the first lower line cut with his close-quarters cutter and heated the coupling to finish removal. He came back with a new piece of copper pipe measured out with insertion lines for his swaged connectors. Once in place, he made the 4 swages with the swaging tool, opened thd closed ball valve, and slowly opened the city valve. No leakage. Job completed satisfactorily. He filled the hole back in, raked the rocks evenly over the dig and coiled up the hose. A simple, straight forward, professional installation from the very start. Sergio was courteous, knowledgeable and a skilled, professional tradesman who is proud of his work, and it showed! I'll call Trident every time I need work done that matches their services. In my opinion, they're an organization who provides quality workmanship at a reasonable price. Terrific performance from stem to stern. .
