Travis Industries Inc. - House of Fire

After almost ten years of use, I figure I’m qualified to rate my Travis Industries, Cape Cod stove. Overall rating… excellent. We live in Canaan Valley, WV in an approximately 3,100 square foot house. Canaan Valley is known for being a cold spot. Several times a year it is the coldest location in the lower 48 states. Most recently, on January 31, 2026 the National Weather Services reported the lowest temperature in the lower 48 at -28⁰... in Canaan Valley, WV. Our Cape Cod stove has been extremely reliable. Depending on how you use it you could take the chill of the room or heat your entire house. We choose the latter. In November, I turn our gas furnace off and use the stove to heat till sometime in March. Upstairs is usually 74⁰, downstairs, in the basement by the stove it’s a bit warmer. The catalytic converter is a plus. Added heat and less air pollution. When engaged there is no visible smoke from our chimney. That said, it causes a bit of extra effort. The fire needs to be above 500⁰ to keep it from clogging. Removing and cleaning it is a bit of work. I recommend buying the catalytic monitor thermostat to protect the catalytic converter. It’s amazing how adding wood to the fire affects the temperature. I’ve seen the fire temperature drop 150⁰ when adding a couple of logs. Overall, the Cape Cod stove is beautiful, functional, and reliable. I can’t ask for much more. I expect Travis Industries puts the same quality into every stove they build. On a final note, Warner Hearth & Patio in Cumberland, MD has supported us all these years. Great people. If you’re near Cumberland, they are worth the trip. Tim McGowan Canaan Valley, WV

A couple of years ago I moved into a house that had an existing gas stove in the fireplace. Suddenly, it stopped working. I had a local servicemen come who spent 2 1/2 hours and was unable to address the problem. I contacted the Web address that was on the unit. I was transferred to a tech by the name of Chase. He was so attentive and patient as I described what was going on and the things we had done in attempt to fix it. The model number was not viewable as it was on the back of the unit where I could not see. Chase specified the type of pictures he needed me to take and email to him. Within 30 minutes I received his return call. He identified the name of the unit. He explained what areas were not of concern and which areas he said would either be repaired or replaced. Chase reiterated his areas of concern, specifying the need to have the unit be not only workable but safe. Without asking, heProvided a couple of businesses in our area who serviced that type of unit. He offered to speak with my local service person if need be. Chase is such a source of expertise and knowledge. He was the epitome of professionalism, a fantastic listener, kind, and extremely helpful. I asked if he had a supervisor Who I could talk to about the exceptional customer service I had received from him. Chase said it was completely unnecessary and that he was happy to help me. I asked if it were OK with him if I could talk with his supervisor and give kudos where kudos was due. I left a message with Edward, his supervisor, explaining my appreciation. The voicemail asked for my telephone number and I explained I did not need to hear back from him. I just wanted Chase to have a day off in a race, lol. I received a call back the same day from Edward. He expressed appreciation for my message and told me he had Chase listen to my comments as well as giving him a shout out. All of my interactions with this company have been fantastic. They are highly recommended!!!

Travis Industries has the worst customer service on this planet. I purchased on of their pellet stoves that came with too many issues to list. It was a new model that cost $4,000 installed. Since it was a new product, it malfunctioned many times. Igniters were burning out every 6 months. blower motors had lasted a year. ALL due to a design problem. They didn't stand behind their product. I spent hundreds of dollars repairing the stove AFTER the warranty expired. Turns out that so many people had the same problems, Travis Garski the owner of the company had someone investigate the issues, and all it was is Travis Industries didn't drill the proper size hole in the burn pot. I begged and pleaded with them for a new burn pot with the proper size hole, Their answer was NO, DRILL THE HOLE YOURSELF. OMG really. So I went to the seller, and they were kind enough to help a Disabled Veteran with a new Burn pot from Travis. I've had it now almost 2 years, and all the WELDS are coming apart. AGAIN another malfunction from Travis Industries.That they won't stand behind. I now went back to the seller, and Travis. Both said no replacement, but the burn pot has a 5 year warranty from the manufacture. Even thou I've had the new design for only 2 years. Travis Industries is the worst company in the states. I would never buy another product manufactured by them. people if your looking to buy a pellet stove STAY AWAY FROM THIS COMPANY Travis Garski is a BAD PERSON all he's in it for is the money. Once a stove is sold you are on your own. How do welds fail ?