Timekeepers

Took a Rolex watch in to store to get authenticated as they came recommended by someone. Bought from a reputable dealer but just wanted the extra piece of mind. The gentleman helping me was nice enough and looked at watch and box. Said everything looked good but if he could open watch up and check movement he would be 100% certain for $100. I said okay but explained that this watch unworn and did not want any scratches on watch while opening to void original warranty or ability to return to original buyer. He said “oh we use Rolex tools to open they won’t know”. I said okay. He takes watch in back of store. Waited in store 30 minutes, he comes back with watch case with movement showing so i could see. No gloves. His hands visibly very dirty holding the watch. Movement open not in sterile environment exposed to potential dust, dirt, hair etc. Let’s me take a picture of it. Takes it back, puts bracelet on and gives me watch and says it’s authentic. After inspecting watch, I notice the case back is scratched which i was not happy about but held in my frustration but told him it was scratched. He takes it back and buffs it out which is insane cause this is unworn watch i wanted to be under warranty and able to return if needed (real watchmakers/dealers know when things are messed with). I leave store and put watch on my wrist in car. The bracelet is installed backwards! I take it back in to show him, he sighs and puts bracelet on correctly. Now once I get home i notice the lugs where you remove bracelet and are all scratched up in all 4 locations. AN ABSOLUTE JOKE OF A “WATCHMAKER” to handle a watch this carelessly. This whole situation left me so uneasy I am going to take the watch elsewhere to authenticate and make sure they didn’t ruin the watch.

I think this company has every watch ever made, so if you're in need of replacements parts I'm quite sure they'll have it here. Atmosphere was nice and friendly, no crowded lines. Waited about 20 minutes or less for 1 watchband and 2 battery replacements, I think I paid $57. Battery replacements were $15 and the watchband was $24, reasonable priced because it the city they wanted $30 for a watchband and $20 for the battery. I think I know where I'll do my future business. Thank you, TIMEKEEPERS. 11118 OLIVE BLVD, CREVE COEUR, MO

Superb Customer Service. The kind and extremely knowledgeable proprietor guided me through several types of pocket watches, sending photographs and videos which detailed the qualities of each to make sure I found the right one to meet my desires. Although problems with purchasing the watch through the company website caused some initial anxiety, the owner expedited the process to ensure I received the watch on the west coast within 48 hours of purchase. The watch arrived in perfect condition, with a one year warranty, which I find remarkable for a 115 year old pocket watch.