Bret T.
Let me preface my review with a quick bit of backstory information. I have an extremely intense sense of smell. I smell things that nobody else can smell. It's a curse. I have been smelling something that I believed to be in our carpets, but nobody else in my house can smell it. So I decided that I would get the carpets cleaned to see if it helped. So I called Thoro-Clene to schedule an appointment. The staff were very insightful and suggested that someone come over to investigate the smell before they decided whether or not it was a good idea to schedule a cleaning appointment. Today, the owner Jason came by to check out our home and see if they would recommend cleaning the carpets. He was extremely professional and clearly has a lot of knowledge and expertise. After a thorough inspection, he said that they could absolutely try to clean the carpets, but that he doesn't smell anything like what I described - or anything else that he could describe as an unusual 'house smell'. I wasn't terribly surprised - since no one else in the house can smell it either - and I was impressed that he had the integrity to state that rather than sell me on services that may not resolve the issue, specifically for me (since I can smell it and no one else can). I was very appreciative that the owner of a local business took time out of his day to ensure that I would be happy with their services before I had even used them, and that he has the integrity to be honest about whether or not he would recommend said services. While I won't be using their services at this time , I will definitely be using them in the future for any carpet, upholstery, tile or other cleaning needs for which they provide services. Highly recommend just based on honesty and professionalism.
