The Plumbing & Air Service Co.

I had Joel come out to evaluate my HVAC system, and I wanted to leave a review specifically for him. Joel was very professional, respectful, and took the time to explain what he was seeing with my system in a way that was easy to understand. He answered my questions and didn’t make me feel rushed or pressured. Even though I ended up deciding to go a different direction with my HVAC plans, I truly appreciated Joel’s knowledge and the time he spent looking over my system. It’s clear he takes his work seriously and cares about helping homeowners understand their options. Thank you, Joel, for your help and professionalism.

Firstly I'd lay to say when I called them initially to schedule a consultation to evaluate my system, the receptionist was very knowledgeable on her own. Rarely have I called a business and had someone who works at the front desk know so much about the specifics on how an HVAC works! After that Taylor came over and we discussed pricing and units, they offered very competitive pricing compared to other businesses I reached out to. They were able to get a Rheem 3.5 ton 2-stage unit (a premium tier HVAC system) installed for the price of an entry level unit (Goodman). They showed up the next day and installed everything in one go. They managed to get the unit into my attic with less than an inch of clearance through the attic access, without having to remove any trimming. During the winter storm there would a couple hiccups but everyone was understanding and got someone out here to resolve the issue as soon as they were possibly able to. The issue was resolved professionally and at no charge! Every person I've talked to through the whole process was extremely professional and treated me with respect and dignity. They explained every part of the process and every part of the unit I asked to be explained. They offer extremely accommodating financing options!

Very happy with my overall experience with this company! I had a very knowledgeable salesman, Aaron, who made me feel confident in hiring them, he was very detailed and had clear explanations for all my questions. The technicians, Anthony and Ricardo, were also great! They listened to my concerns and request so I felt comfortable that my home was being cared for. They worked efficiently and communicated clearly with me. I appreciate the calls and text about their ETA and keeping me updated on when to expect them. Great team and overall experience!