All Year

I had an excellent experience with Junior, who is one of the service technicians. He phoned me ahead of the appointment and asked if he could stop by earlier than scheduled. When he arrived he examined the problem that I described when I called in for service. Junior explained and showed me that the water leak I was experiencing was not caused by my HVAC system but clearly was a roof leak issue. I would recommend Junior highly. Because I am on a service plan, his visit did not cost me anything. All of my interactions with this company have been exceedingly good. I recommend them highly. Jim

We hired All-Year Heating and Cooling in Kernersville to install a new dual-fuel (gas/electric) heat pump system for approximately $8,000–$9,000. After installation, we had ongoing issues with the system not cooling properly. When we called for service, we were told the solution was to add another zone for about $2,000, and that the system was otherwise fine. I also specifically asked about the air filter and was told it either had been changed or did not need changing. This winter, the system again could not maintain temperature, so we hired another HVAC company for a second opinion. That technician found multiple issues: • The heat pump was connected to the existing system using duct tape instead of proper ductwork, restricting airflow. • Sections of ductwork were pinched or coming apart. • The air filter was extremely dirty and should have been changed. Once the clogged filter was removed, the system was able to reach temperature. It is concerning that we were advised to spend more money on additional work when basic installation and maintenance issues were preventing the system from functioning properly. When you pay for a new HVAC system, you should not have to later discover workmanship problems or missed fundamentals. We were disappointed with both the quality of the installation and the service recommendations, and ultimately had to bring in another company to correct the issues. Posting this so others know to ask detailed questions and consider getting a second opinion.

All Year is the only HVAC company in the area I will do business with and highly recommend! My office is in our bonus room and the builders only installed one air vent so it is extremely hot during the summer and extremely cold during the winter. Something we have been annoyed by since we moved in December of 2020. I called All Year and they came out right away and recommended a mini split. Not only that but they asked me if I ever considered solar. They educated me on the current green initiative and not only are we able to keep our bonus room at a preferred temperature now, but I am saving a HUGE amount on my power bill each month and am looking forward to the massive tax credit. I highly recommend All Year to anyone!